Privacy Policy
This Privacy Policy explains how Dorelith, LLC collects, uses, stores, protects, and shares customer information when you visit our website, place an order, contact us, use order tracking, or interact with our services.
1. Information We Collect
We may collect information that you provide directly, including your name, billing address, shipping address, email address, phone number, order details, payment confirmation status, and customer service messages.
2. Order and Shipping Information
When you place an order, we collect the details needed to process payment, prepare shipment, arrange delivery to Europe or other worldwide regions, provide tracking information, and handle delivery-related support.
3. Account and Checkout Data
If checkout, account registration, or customer forms are available on our website, we may collect login-related details, saved contact information, order history, and form submissions necessary to provide website and order services.
4. Payment Information
Payments on our website may be processed through Stripe and PayPal. We do not store full card numbers, CVV codes, complete PayPal login credentials, or full sensitive payment authentication data on our website servers.
5. Stripe and PayPal Payment Security
Stripe and PayPal may process payment data according to their own security standards, fraud prevention tools, authentication requirements, and privacy practices. Payment details are handled through secure payment environments, and our website receives limited payment confirmation information needed to complete and manage your order.
6. How We Use Your Information
We use customer information to process orders, confirm payments, arrange shipping, provide tracking updates, respond to questions, review return or refund requests, prevent fraud, maintain website security, and comply with legal or tax obligations.
7. Shipping and Delivery Use
Your shipping name, address, phone number, email address, and order information may be shared with shipping carriers, logistics providers, customs-related service providers, or delivery partners when necessary to deliver your order.
8. Order Tracking
After shipment, tracking information may be connected to your order so you can review delivery progress through Track Order. Tracking updates may include carrier status, shipment movement, delivery attempts, and delivery confirmation.
9. Customer Support Records
If you contact us at hello@dorelith.com, we may keep records of your message, order number, photos, delivery issue details, refund request, return request, or other support information so we can review and respond properly.
10. Dispute, Chargeback, and Claim Evidence
For Stripe, PayPal, bank, or card-network disputes, we may use order records, payment confirmation, shipping details, tracking numbers, delivery confirmation, customer messages, refund records, return approval records, and related evidence to respond to claims or chargebacks.
11. Website Security Measures
We use reasonable technical and administrative measures to help protect customer data. These measures may include HTTPS access, SSL/TLS encryption for data transmitted between your browser and our website, secure checkout connections, limited administrative access, and regular review of website security settings.
12. HTTPS, SSL, and TLS Protection
Our website is intended to use HTTPS with SSL/TLS protection to reduce the risk of unauthorized interception during browsing, checkout, form submission, and account access. Customers should avoid submitting sensitive information if their browser shows a security warning.
13. Access Control and Data Protection
Customer information is accessed only when needed for order processing, shipping, support, refunds, fraud prevention, legal compliance, or payment dispute handling. We aim to limit access to authorized personnel or service providers with a valid business need.
14. Cookies and Technical Data
Our website may use cookies, analytics tools, security logs, session identifiers, device information, IP addresses, browser type, page activity, and checkout behavior to keep the website functional, improve user experience, detect abuse, and support fraud prevention.
15. Service Providers
We may share necessary data with service providers such as payment processors, website hosting providers, shipping carriers, order management tools, email service providers, security tools, analytics providers, and customer support systems.
16. International Orders and Data Transfer
Because we provide shipping services to Europe and other worldwide regions, customer information may be processed or transferred across countries when necessary for payment processing, order fulfillment, shipping, customs handling, customer support, or website operations.
17. GDPR and European Privacy Rights
If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy rights, you may have the right to access, correct, delete, restrict, object to, or request a copy of your personal data, subject to identity verification and legal exceptions.
18. Data Retention Period
We generally retain customer data for 1 year from the relevant order, transaction, support request, or website interaction, unless a longer retention period is required for legal compliance, tax records, fraud prevention, payment dispute handling, chargeback review, or enforcement of our policies.
19. Your Choices and Requests
You may contact us at hello@dorelith.com to request access, correction, deletion, or review of your personal information. Some information may need to be retained when required for completed transactions, payment records, delivery evidence, fraud prevention, tax obligations, or unresolved disputes.
20. Policy Updates and Contact
We may update this Privacy Policy from time to time to reflect changes in website operations, payment methods, shipping services, legal requirements, or security practices. If you have privacy questions, payment security concerns, or data-related requests, please contact us at hello@dorelith.com.