Return & Refund Policy

This Return & Refund Policy explains how return requests, refund reviews, and order issue claims are handled for general retail products purchased from Dorelith, LLC. We aim to keep the return process clear, fair, and properly documented for both customers and payment review requirements.

1. Return Window

You may request a return within 30 days of receiving your order. Return requests submitted more than 30 days after delivery will not be accepted, unless otherwise required by applicable law. To help us review your request accurately, please contact us at hello@dorelith.com with your order number and return reason.

2. Return Eligibility

To be eligible for return, the item should be in its original or resalable condition, with original packaging, accessories, manuals, labels, or included parts returned where applicable. Items showing signs of misuse, improper handling, intentional damage, unauthorized modification, heavy wear, missing parts, or condition changes beyond normal inspection may not qualify for return or full refund.

3. Return Process

Before sending any item back, please contact us at hello@dorelith.com to request return approval. Your message should include your order number, the item you wish to return, the reason for return, and photos if the item is damaged, defective, incorrect, or not as described. Returns sent without prior approval may be delayed, refused, or not eligible for refund processing.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery at hello@dorelith.com. Please provide your order number, clear photos of the product, packaging, shipping label, and any visible issue. We may review the evidence, coordinate with the carrier when necessary, and offer an appropriate solution such as replacement, exchange, refund, or another reasonable resolution.

5. Return Shipping Costs

If the return is caused by our error, such as an incorrect item, verified defect, or item damaged before or during delivery, we may cover reasonable return shipping costs or provide another suitable solution after review. If the return is due to personal preference, change of mind, unsuitable size, color preference, duplicate order, or no longer needing the item, the customer is responsible for return shipping costs.

6. Refund Review and Timing

After we receive and inspect the returned item, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method used at checkout, including Stripe-supported payment methods or PayPal where applicable. Once approved, refunds are usually processed so that funds appear in the original account within 7 business days, depending on the payment provider, card issuer, bank, or PayPal processing time.

7. Payment Disputes and Documentation

For orders paid through Stripe or PayPal, we may retain order records, payment confirmation, tracking information, delivery confirmation, customer communication, return approval details, photos, inspection notes, and refund records as evidence for dispute, chargeback, or claim review. Customers are encouraged to contact us at hello@dorelith.com before opening a payment dispute so we can review and resolve the issue directly whenever possible.

8. Non-Returnable or Restricted Returns

Returns may be refused if the item is returned after the allowed return window, used beyond normal inspection, damaged by the customer, missing required parts, not returned in acceptable condition, or sent back without approval. This policy does not limit any rights you may have under applicable consumer protection laws. If you have questions about a return, refund, damaged item, or payment issue, please contact us at hello@dorelith.com.