Payment Policy

This Payment Policy explains how payments are accepted, processed, secured, reviewed, and refunded for orders placed on dorelith.com. By placing an order with Dorelith, LLC, you agree to complete payment using one of the available payment methods shown at checkout.

1. Accepted Payment Methods

We currently accept major payment methods including Visa, American Express, PayPal, Mastercard, Google Pay, Discover, Apple Pay, and Maestro, subject to checkout availability, payment provider approval, regional support, and fraud-prevention review. Some payment options may only appear when they are supported by your device, browser, location, or payment account.

2. Transaction Currency

All transactions on our website are processed in EUR. Product prices, shipping fees, free shipping thresholds, order totals, refunds, and payment records are calculated using euro as the transaction currency. If your card or payment account uses another currency, your bank, card issuer, PayPal, or payment provider may apply exchange rates or additional conversion fees.

3. Payment Processing and Security

Payments may be processed through Stripe-supported payment services and PayPal. We do not store full card numbers, CVV codes, complete PayPal login details, or full sensitive payment authentication data on our website servers. Payment information is handled through secure payment environments, and our website is intended to use HTTPS with SSL/TLS encryption to help protect data transmitted during checkout, payment confirmation, and account activity.

4. Failed, Pending, or Declined Payments

If a payment is declined, failed, pending, or flagged for review, your order may not be processed until payment is successfully completed and confirmed. Payment failures may happen because of incorrect billing details, card limits, insufficient funds, bank security checks, PayPal account restrictions, expired payment methods, device authentication failure, or payment provider risk review. If your payment fails but you believe you were charged, please contact us at hello@dorelith.com with your order details.

5. Payment Disputes and Order Evidence

For Stripe, PayPal, bank, card-network, or wallet-related disputes, we may retain and provide order records, payment confirmation, billing details, shipping information, tracking numbers, delivery confirmation, customer messages, return approval records, refund records, and policy references as evidence for dispute, chargeback, or claim review. Customers are encouraged to contact us at hello@dorelith.com before opening a payment dispute so we can review the issue and provide a suitable resolution where possible.

6. Refunds to Original Payment Method

Approved refunds will be issued back to the original payment method used at checkout. Once a refund is approved, funds are usually returned within 7 business days, depending on Stripe, PayPal, the card issuer, bank processing time, wallet provider, or local payment network. Refund eligibility, return conditions, and damaged item review are handled according to our Return & Refund Policy.