Shipping Policy

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered through Dorelith, LLC. We currently provide shipping services to Europe and other worldwide regions, subject to destination availability, carrier coverage, local delivery restrictions, customs requirements, and checkout confirmation.

1. Order Processing Time

Orders are usually processed within 1–4 business days after payment has been successfully confirmed. Business days do not include weekends or public holidays. During peak seasons, promotional periods, or high order volume, processing may take slightly longer, but we will work to prepare each order as quickly as possible.

2. Shipping Areas

We currently provide shipping services to Europe and other worldwide regions. Delivery availability may vary depending on the destination country, carrier route, local address requirements, customs processing, and checkout availability. If your location is remote or difficult to access, please contact us at hello@dorelith.com before placing your order.

3. Europe Shipping

For orders shipped to Europe, the shipping fee is €7.99 EUR. Free shipping is available on Europe orders of €99.00 EUR or more. The estimated delivery time is usually 7–15 business days after shipment, depending on the destination, carrier service, customs clearance, and local delivery conditions.

4. Other Worldwide Regions Shipping

For orders shipped to other worldwide regions outside Europe, the shipping fee is €10.99 EUR. No free shipping activity currently applies to these regions. The estimated delivery time is usually 10–20 business days after shipment, depending on the destination, carrier service, customs clearance, and local delivery conditions.

5. Remote Area Delivery

Some remote areas, islands, rural locations, military addresses, or hard-to-reach destinations may require additional delivery time, special carrier handling, or may not be available for standard delivery. If you are unsure whether your address can be served normally, please contact us at hello@dorelith.com before placing your order.

6. Shipment Confirmation and Tracking

Once your order has been shipped, tracking information will be sent to the email address used at checkout when available. Tracking updates may take time to appear after the carrier receives the package. You can also check delivery progress through Track Order.

7. Address Accuracy

Please make sure your shipping address, phone number, postal code, apartment number, and delivery details are correct before placing your order. We are not responsible for delays, failed delivery, lost packages, additional charges, or returned parcels caused by incorrect or incomplete address information provided at checkout.

8. Customs Duties and Import Taxes

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other local charges assessed by the destination country, customs authority, or carrier. These charges may be the customer’s responsibility unless local law requires otherwise. Customs processing may also affect the final delivery time.

9. Lost, Damaged, or Incorrect Packages

If your order arrives damaged, incorrect, defective, or appears to be lost in transit, please contact us as soon as possible. For damaged, incorrect, or defective items, please contact us within 48 hours of delivery and provide your order number, photos of the package, photos of the item, and any carrier information available.

10. Delivery Delays and Support

Delivery times are estimates and may be affected by customs inspection, weather conditions, carrier delays, local holidays, remote delivery routes, incorrect address details, or other circumstances beyond our control. If you need help with a shipping issue, tracking problem, or delivery question, please contact us at hello@dorelith.com.