Terms of Service

These Terms of Service explain the rules and conditions that apply when you visit dorelith.com, place an order, make a payment, request support, or use any service provided by Dorelith, LLC. By using our website, you agree to follow these terms and any related policies linked below.

1. Website Operator

This website is operated by Dorelith, LLC. References to “we,” “us,” and “our” mean Dorelith, LLC. References to “you” and “customer” mean any person who visits our website, places an order, contacts us, or uses our services.

2. Use of Our Website

You may use our website only for lawful shopping, browsing, order tracking, customer service, and related purposes. You agree not to misuse the website, interfere with website security, submit false information, attempt unauthorized access, or use our services for fraudulent activity.

3. Product and Service Information

We try to keep product descriptions, images, prices, shipping information, and availability accurate and clear. However, minor differences in color, appearance, size, packaging, or display may occur because of screen settings, supplier updates, product batches, or photography conditions.

4. Orders and Acceptance

Placing an order does not mean the order has been fully accepted. We may review orders for payment confirmation, stock availability, address accuracy, fraud prevention, shipping restrictions, or other operational reasons before processing and shipping.

5. Pricing and Currency

Product prices, shipping fees, free shipping thresholds, order totals, refunds, and related payment records are handled in EUR. If your payment account uses another currency, your bank, card issuer, PayPal, or payment provider may apply exchange rates or conversion fees.

6. Payment Terms

We accept payment methods shown at checkout, including Stripe-supported payment options and PayPal where available. Payment must be successfully authorized and confirmed before an order is processed. For more details, please review our Payment Policy.

7. Payment Security

We do not store full card numbers, CVV codes, complete PayPal login details, or full sensitive payment authentication data on our website servers. Payments are processed through secure payment environments, and our website is intended to use HTTPS with SSL/TLS protection during checkout and account activity.

8. Payment Failure and Review

If a payment is declined, failed, pending, reversed, or flagged for review, we may pause, cancel, or delay order processing until the payment issue is resolved. Customers should contact hello@dorelith.com if they believe a payment was charged but the order was not confirmed.

9. Shipping Services

We currently provide shipping services to Europe and other worldwide regions, subject to destination availability, carrier coverage, customs requirements, remote area limitations, and checkout confirmation. Shipping time, shipping fees, free shipping rules, and tracking details are explained in our Shipping Policy.

10. Order Tracking

After shipment, tracking information may be sent to the email address used at checkout when available. Tracking updates may take time to appear after the carrier receives the package. You may check delivery progress through Track Order.

11. Customs Duties and Import Taxes

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other local charges assessed by the destination country, customs authority, or carrier. These charges may be the customer’s responsibility unless applicable law requires otherwise.

12. Address Accuracy

You are responsible for providing a correct and complete shipping address, phone number, postal code, apartment number, and delivery details at checkout. We are not responsible for delays, failed delivery, returned parcels, lost packages, or extra costs caused by incorrect or incomplete customer-provided information.

13. Returns and Refunds

Return requests must be submitted within 30 days of receiving your order. Requests submitted after 30 days will not be accepted unless applicable law requires otherwise. Return conditions, return shipping responsibility, damaged item rules, and refund timing are explained in our Return & Refund Policy.

14. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incorrect, or incomplete item, please contact us within 48 hours of delivery at hello@dorelith.com. We may request photos, packaging images, order details, shipping label information, and other evidence so we can review the issue properly.

15. Refund Method

Approved refunds are issued back to the original payment method used at checkout. Once approved, refunds are usually returned within 7 business days, depending on Stripe, PayPal, the card issuer, bank, wallet provider, or local payment network.

16. Privacy and Data Use

We collect and use customer information for order processing, payment confirmation, shipping, tracking, customer support, returns, refunds, fraud prevention, legal compliance, and dispute handling. For more details about data collection, GDPR rights, data retention, and security measures, please review our Privacy Policy.

17. Payment Disputes and Evidence

For Stripe, PayPal, card-network, bank, or wallet-related disputes, we may provide order records, payment confirmation, shipping information, tracking numbers, delivery confirmation, customer messages, return records, refund records, and policy references as evidence for claim or chargeback review.

18. Limitation of Responsibility

To the fullest extent permitted by applicable law, we are not responsible for indirect losses, service interruptions, carrier delays, customs delays, payment provider errors, technical issues outside our control, or losses caused by incorrect information submitted by the customer.

19. Governing Law and Court Jurisdiction

These Terms of Service shall be interpreted according to the laws and legal requirements of the country, state, province, or region where the registered address of Dorelith, LLC is located, based on 690 N Cofco Center Ct, Ste 190, Phoenix, AZ 85008, US, unless applicable consumer protection law requires otherwise. Any dispute, claim, or legal matter related to these terms, orders, payments, shipping, returns, refunds, privacy, or website use shall be handled by the competent courts with jurisdiction over the address location of Dorelith, LLC. Court proceedings shall be the primary method for resolving legal disputes, unless applicable law requires another procedure.

20. Updates and Contact

We may update these Terms of Service from time to time to reflect changes in our website, payment methods, shipping services, policies, legal requirements, or business operations. If you have questions about these terms, your order, or any related policy, please contact us at hello@dorelith.com.